Question 1

What is the AIV (AI Visibility Index) score?

Accepted Answer

The AIV score is a 0–100 composite measuring how visible your business is across AI answer engines (ChatGPT, Gemini, Perplexity, Copilot, Doubao, Google AI). It combines 5 dimensions: Recall, Reach, Convergence, Factuality, and Rank. A score of 50+ means you are showing up; below 30 means you are effectively invisible to AI search.

Question 2

How is AI visibility different from SEO?

Accepted Answer

SEO optimizes for Google blue-link rankings. AI visibility (GEO) measures whether AI engines recommend you when a customer asks "who is the best?" They use completely different signals: AI engines weight structured data, entity consistency, and conversational relevance far more than traditional backlinks.

Question 3

Which AI engines do you check?

Accepted Answer

Six engines: ChatGPT, Google AI, Gemini, Microsoft Copilot, Perplexity, and Doubao. Together they cover over 95% of AI search traffic in Hong Kong.

Question 4

How often should I scan?

Accepted Answer

We recommend scanning at least monthly. AI engines re-index content on different schedules — retrieval-based engines pick up changes in days, while model-trained engines take 4–9 months to absorb changes into permanent memory.

Question 5

What is a good AIV score?

Accepted Answer

For most Hong Kong SMBs, 50+ means you are being recommended; 60+ means you are consistently mentioned across multiple engines. New businesses typically start at 5–15 and climb as they add structured data and directory listings.

Question 6

How long until I see SEO results?

Accepted Answer

Technical fixes show results in 2–4 weeks as Google re-crawls. Content and authority building takes 3–6 months. AI visibility can improve faster — retrieval-based engines often pick up schema changes within 1–2 weeks.

Question 7

Do I need a website first?

Accepted Answer

For the full AIV audit, yes — AI engines need a website to crawl. If you do not have one, we can refer you to a partner website builder. The AI Mention Checker works without a website.

Question 8

What is included in the technical audit?

Accepted Answer

Our audit checks schema.org structured data, llms.txt, robots.txt AI-bot access, meta tags, HK directory presence (OpenRice, Google Maps, Klook), and your visibility across 6 AI engines, with prioritized fixes.

Question 9

Do you guarantee rankings?

Accepted Answer

We do not guarantee specific Google rankings — no legitimate provider can. We guarantee measurable improvement in your AIV score during the performance phase, backed by data. If we do not hit agreed KPIs, you do not pay.

Question 10

How much does it cost?

Accepted Answer

The free AIV scan is completely free. Autopilot starts at HK$198/month. A one-time Lifetime plan is HK$980. Done-for-you SEO services are quoted after a free consultation.

Question 11

What is the difference between Lifetime and Autopilot?

Accepted Answer

Lifetime (HK$980 one-time) gives you the full toolkit forever, self-serve. Autopilot (HK$198/month) adds automation: weekly scans, auto-reply to reviews, AVI drop alerts, and weekly secretary emails.

Question 12

Is there a free trial?

Accepted Answer

The free AIV scan IS the trial — full 6-engine audit, no sign-up. Autopilot has no time-limited trial; the first month is the trial — cancel anytime.

Question 13

Can I switch plans?

Accepted Answer

Yes, anytime. Upgrade, downgrade, or switch between monthly and annual billing. No lock-in contracts.

Question 14

Is my data safe?

Accepted Answer

Your data is stored in Google Cloud (Firestore), encrypted in transit and at rest. We never share your data with third parties. You can delete your data anytime.

Question 15

Do you need access to my website?

Accepted Answer

For the free scan, no — we crawl your public site. For done-for-you services, we may need edit access or can work through your developer or a WordPress plugin. Full admin access is never required.

Question 16

What is llms.txt?

Accepted Answer

llms.txt is a proposed standard (like robots.txt for AI crawlers) that tells AI engines what your site is about. It is hosted at yourdomain.com/llms.txt and is one of the highest-impact AI visibility fixes.

Question 17

Can I export my data?

Accepted Answer

Yes. Export scan reports as PDF and brand data via the Data Pack page. For a full JSON export, contact us — provided within 7 days per Hong Kong PDPO.